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Terms & Privacy Statement

Our Commitment to Privacy

We are glad that you have chosen to shop with Monkey Wrench Productions. We are committed to protecting your privacy online. This page explains how we collect, use and protect the information that you provide to us. We respect your privacy and intend to give you as much control as possible over your personal information. What Information Do We Collect?

• Information That You Provide Us We accept and store any information that you submit on MonkeyWrenchProShop.com or by any other means. For example, you may provide personal information when you place an order, enter a giveaway, request a publication, or contact us. This information may include name, address, phone numbers, email address, credit card and payment information, and other personal information.
• Web Site Use Information We collect and analyze technical information about how customers interact with MonkeyWrenchProShop.com including, but not limited to, IP addresses, browser types, operating systems, pages viewed, links, dates and times, and other information.
• Cookies Like many websites, we utilize a standard technology called "cookies" to differentiate you from other shoppers and to store and retrieve information about your interaction with the website, like the items in your shopping cart or wish list for example.
• Email Information and Contact Forms We may collect, store, and use any information that you submit via email or any of the forms on our website. We may also collect information about email communications such as confirming that an email was opened or which links were clicked.

How We Use Collected Information

We use collected information for the purpose of administering our business activities such as completing and tracking orders, customer service, communicating with customers, administering giveaways and other promotions, customizing the shopping experience, troubleshooting, improving the website design and functionality, and other business uses. From time to time, we may send you promotional messages by mail or email. You will always have the option to opt out of such communications.

We do not intentionally share your information with third parties except as required by law or to facilitate business operations (such as shipping partners and payment processors).

How We Protect Your Information

In order to protect your information, we have put in place appropriate electronic, physical, and procedural safeguards. We utilize standard encryption/security technology to protect data transfer and our information systems are treated with the highest regard for security. In addition, we limit access to customer information to only authorized personnel.

Your Order & Fraud Protection

In the event of a criminal investigation or a suspected illegal activity, we may be required by law enforcement agencies to share certain personal information. Because we are interested in protecting you from credit card fraud and keeping our prices low all orders are subject to review by our fraud detection department. As part of this review we may require that your order ships to the billing address of your credit card or an authorized alternate address. We may also need to call or email you to further clarify any questions we may have.

The billing address of your card is the address that your monthly statement is mailed to. It is important that you provide us with this address correctly because we use this address in our verification process. If for some reason you cannot have your order shipped to your billing address you may contact the card company and have them add an alternate authorized address to your account. We will be able to verify this address when we process your order.

Most banks will not allow an alternative address to be added to your debit card. If you need to have your order shipped to an alternative address we encourage you to not use a debit card.

The safety of your payment and personal information is a top priority to Monkey Wrench Productions. Our software uses the industry standard Secure Sockets Layer (SSL) security and is among the best software available today for secure ecommerce transactions. All personal information including name, address and credit card number are encrypted to ensure the confidentiality of your transaction. We use Authorize.net, the premier credit card gateway, to add an additional level of security to this process

Please feel free to call us if you need any special accommodations regarding your order and we will do our best to help you.

How You Can Review or Correct Your Information

To review or correct your personal information, or to change your communication preferences, please call us 612-208-0497. Your Sales Rep will be glad to help. You may choose to stop receiving promotional communications at any time.

Links to Other Websites

Monkey Wrench Productions is not responsible for the content or practices employed by other websites that are linked to from MonkeyWrenchProShop.com or MonkeyWrenchpro.com. When you use a link to go from MonkeyWrenchProShop.com or MonkeyWrenchpro.com to another website, our privacy policy is no longer in effect. Your Consent

By using our website you consent to our collection and use of your personal information as described in this Policy. If we change our policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

ERRORS

We try to check everything but sometimes errors slip through. We cannot be held contractually liable responsible for errors. If you find an error please let us know and we will correct it.

All prices listed are priced as "cash with order". Cash means a company check, money order, bank draft, PayPal or VISA/Master Card/Discover/American Express (We cannot accept international credit cards). Cash may be speedily transferred by bank wire transfer, call for details. Check may delay shipment 14 days for bank clearing time. Open account terms can be arranged (NET 10). Institutions and government agencies (NET 30). These terms are strictly enforced. A monthly late charge of 2.5% will be charged for all past due accounts.

Pricing:

The prices listed may have typographical errors and prices are subject to change without notice. Special prices may be limited to certain merchandise and quantities in stock.

TAX EXEMPTION

As a school or non-profit organization you may be eligible to make tax-exempt purchases. We'd be happy to help you modify your account accordingly. To qualify for tax-exempt purchases, you will need to supply us with a copy of your state issued tax exemption certificate. You must also have a MonkeyWrenchProShop.com login used solely for your organization's purchases and separate from any logins for personal use. You can send your completed and signed certificate along with the email address of your MonkeyWrenchProShop.com login to us by one of two easy methods.

1. By Mail:

MonkeyWrenchProShop.com
Attn: TAX EXEMPTION
2751 Hennepin Ave S #241
Minneapolis MN 55407

2. By Fax

612-643-5045
Attn: TAX EXEMPTION

Please allow at least 5-7 days for Monkey Wrench to update your account. We will notify you by email when the account is ready.

*Please note, we are unable to refund tax collected from orders placed before an account is exempted.*

Contact us at:

1-877-AskMonkey
Phone: 612-208-0497
eFax: 612-643-5045
This email address is being protected from spambots. You need JavaScript enabled to view it.
2751 Hennepin Ave S #241
Minneapolis, MN 55408

© Monkey Wrench Productions, Inc. All Rights Reserved.

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